At Fairway, it is our responsibility to create a fun, enlightening environment where the team can live out our Core Values. We aim to make our team members and customers feel a part of the Fairway family while providing great customer service, speed and support by being kind, humble and giving 100% every day – it’s WHAT we do and it’s WHO we are.
AT FAIRWAY INDEPENDENT MORTGAGE CORPORATION,
we pledge to provide distinctive quality and unparalleled customer service. Whether we are serving a customer, a supplier or our branch network, we strive to provide a quick, precise and helpful response. We believe in instilling confidence in those around us, building knowledgeable consumers and self-assured team members.
At Fairway, we trust and depend on the expertise and efficiency of our personnel, since the organization’s success is determined by the depth of our commitment to perform as a unified team. Our flat organizational structure empowers them to be creative, make decisions and think outside the box.
Fairway’s management team is committed to the individual success of every employee, which means we will always support you in reaching your career goals.
Fairway’s Core Values define who we are and what we strive to accomplish every day. These values define how we work, how we interact with each other, and guide us in determining how we best serve our customers and team members.
"Fairway’s philosophy of ‘EXCELLENT SERVICE’ is as true for their branches as it is for their customers. WE ARE SO FORTUNATE to have a group of EXTREMELY DEDICATED INDIVIDUALS supporting us every step of the way. DEDICATION IS A WAY OF LIFE AT FAIRWAY."
-RUTH HUDSPETH & BILL REYNOLDS, Winston Salem, NC
We’re dedicated to providing an AMAZING EXPERIENCE for YOU every day.
Quality of Loan Process
We are dedicated to maximize our time and efficiency through the entire loan process, including processing and underwriting, as well as expedited decision making.
Early Delivery of Closing Documents & Loan FundsOur CEO has maintained his steadfast commitment to Loan Officers, Branch Managers and customers for more than 20 years. This commitment is what drives our Closing Department to consistently provide early delivery of closing documents and loan funds.
At Fairway, we continuously listen to our Loan Originators, also known as “THE STREET,” to add cutting-edge products to ensure our customers have the right options for all situations.
Commitment to Providing Outstanding ServiceWe understand that customer service is imperative within every aspect of the organization. Our commitment to providing exceptional customer service to “THE STREET” flows through to every customer, ensuring an exceptional home loan experience.
Speed & Support
We provide our branches with some of the fastest turn times in the industry giving a clear advantage in each market. Our dedication to making every effort to respond quickly is second to none.
Branch Support is our frontline and gateway to the entire organization. Understanding urgency and making every effort to respond in minutes allows each branch to sustain maximum efficiency.
Our full, in-house Marketing Department consistently serves “THE STREET” by offering a one-stop shop for ALL marketing that is efficient, creative and always evolving. The department includes design, communications, events and support team members to assist with each and every request.
Fairway Gives Back
One of the most amazing things about Fairway is theheart and willingness of its employees to share and give back. Fairway is a culture that has evolved entirely by the people that work within it and the initiatives such as the Fairway Cares and the American Warrior Initiative (AWI) allow Fairway to strive to make a difference in our communities and in people’s lives both within the company and outside of the company.
HR & Benefits
Fairway’s dedicated Human Resources Team is your partner every step of the way. Your employment experience is our #1 priority!
We ensure our team members’ best interests are at hand, cultivating the Fairway Core Values, supporting career and development aspirations, and always listening to our team members for continuous satisfaction. Fairway’s HR Team is here to SERVE!
• Health Insurance: Comprehensive medical, dental and vision plans
• 401K Retirement Plan: With employer matching contributions
• Life / AD&D Insurance: $10,000 employer-paid life/AD&D policy at no cost to you
• Supplemental Benefits: Employer-paid short-term disability
• Flexible Spending Account: Out-of-pocket medical/dental/vision, daycare and transportation expenses with pre-tax dollars
• Team Member Relief Program: Assistance to team members with financial concerns due to unforeseen events
• Payroll: Biweekly payroll calendar
• Employee Stock Ownership Plan (ESOP): Accumulate additional retirement savings and also have ownership in the company
• Discount Programs: Discounts through Enterprise, National, Dell, ASPCA, Hyatt Hotels, AT&T, Sprint, T-Mobile and more!
• Giving Back by Serving Those Who Serve: “Giving back” to wounded heroes through payroll deduction is encouraged
• Wellness: Wellness reimbursement program, weight loss support, wellness challenges and more!
• Team Member Coaching: Fairway promotes lifetime learning by offering industry specific, professional coaching to originators at a discounted price.
“Being in the mortgage industry for 28 years and working at what I thought were a few great places – MY ONLY REGRET IS I DIDN’T COME TO FAIRWAY YEARS AGO.
There is not another mortgage company that compares to Fairway – HERE AT FAIRWAY WE DEFINITELY KNOW WE HAVE OUR OWN SMALL SLICE OF MORTGAGE HEAVEN.”
EVP National Production & Marketing